Question 1

GENERAL

Accepted Answer

These "Terms of Use" determine the rules of use from WATERLOST, and establish contractual relations between all website users and the WATERLOST Company. WATERLOST Company owns the Waterlost website. The Waterlost company is located in Avenida Monsenhor Bastos, Terreiro dos Calafates, Praia da Gamboa, 2520-000 PENICHE / PORTUGAL,  VAT 209 159 197 and registered in the Commercial Registry of Peniche. The "Terms of Use" set forth herein are the only ones applicable unless there is a prior agreement expressed in writing by Waterlost. The Waterlost Company may from time to time adjust the provisions of its Terms of Use. When connecting to the Waterlost website, the customer undertakes to comply with the "Terms of Sale". It is considered that when a request is validated, the client is automatically accept our "Terms of Use".

Question 2

USER REGISTRATION

Accepted Answer

The registration process is not required for shopping at Waterlost website. The Waterlost website users are responsible for all data access information attached to their accounts, in order to reach total data confidentiality. This process add the user automatically at our newsletter subscription, you can change this definitions contacting us later.

Question 3

MY ACCOUNT

Accepted Answer

The user of WATERLOST website is responsible for the confidentiality of their data. In case of inappropriate use of the website and regardless the legal procedure. WATERLOST reserves the right to cancel the user registration and cancel any ongoing orders. We assure the total confidentiality of all data provided by the users. All data is secure and restricted, the process is done safely in order to prevent any data loss or manipulation. It´s used only for communication with the customer, order processing, shipping and customer support. All customers have the right to access, rectify or cancel their data. If the customer want, at any time, to stop being part of the WATERLOST database, they can just send an email to: info@waterlost.com

Question 4

PRODUCTS DESCRIPTIONS

Accepted Answer

The illustrative photos of the products presented here, does not enter into the contractual field and not replace any commitment by WATERLOST. Regarding to specifications and product descriptions of our partners or suppliers, to WATERLOST accepts no responsibility as to the legitimacy of its content. All information’s and product descriptions are provided to WATERLOST, by its suppliers, we make all efforts to ensure that the information presented is free of typographical errors. However, when errors occur we will correct it as soon as possible. When the information provided does not match the product specifications, the customer will be informed and will have the right to cancel the purchase. Colours may difer from reality, have that in mind. Refunds are not possible because of Pantone Colour different expectations. Please contact us for more info by email: info@waterlost.com

Question 5

PRICES

Accepted Answer

All prices mentioned on the website are in Euros with taxes and fees included. Delivery fees are paid by the customer and are billed at the end of the order, depending on the selected product and final value. The WATERLOST Company reserves the right to change prices at any time, however will always apply the price stated on the website at the time the client makes the order. The WATERLOST website, reserves the right to modify at any time the information presented and commercial offer of: products, promotions, trade conditions and service.

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